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Catchment Management

Transparent Yorkshire Water releases water quality data

Yorkshire Water has released its first set of data under its Openness Charter as it looks to make more information about its operations easily accessible to customers. 

The firm announced earlier this year that it would be a completely open data company by 2020 and after consulting with customers created an Openness Charter Report.  

Yorkshire Water worked with its customers on the report to ensure that the data which will be released will be of relevance to them. The principles of the Openness Charter received  backing from customers consulted, with 85% supportive of Yorkshire Water being more open and transparent. 

The report showed that customers thought that the most important data set to be released was the quality of drinking, so the company made that a priority. 

Yorkshire Water collects and treats 1.3 billion litres of water a day. To report data to the Drinking Water Inspectorate, the company split the region into 65 water supply zones, with samples routinely taken from customers’ taps within each zone. 

Yorkshire Water has published up to date data summary which can now be viewed on its Openness Charter webpage, while customers can use its Water Quality Lookup Tool to find out what the water quality from their tap is like.  

Richard Emmott, director of communication at Yorkshire Water, said: “As a provider of essential public services, our customers have a right to know how we are performing and what could be more important that for them than to be able to check the quality of drinking water which they use and enjoy every day. 

“Our customers have clearly told us that they support this initiative and we will progressively publish more and more information for them to be able to scrutinise our performance. A well as the quality data, we have also just published five years of pollution incident reports on the Data Mill North website so customers can see how we manage escapes from the waste water network and attempt to mitigate their impact on the environment.” 

The company is also soon due to publish its ethnic pay gap and workforce diversity data and will publish details of microplastics in the supply system shortly. 

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