New website for customers to see how their water companies are performing
Customers can now quickly and easily see how their water company, like Yorkshire Water, is performing and compare it to other companies.
The information can be found on http://www.discoverwater.co.uk/ and has a comprehensive range of data covering water quality, public health, customer service and environmental aspects of water and sewerage services.
The website is the first of its kind in Europe. It has been designed to help household customers in England and Wales by bringing together in one place key information about how their water and sewerage services are provided.
Water companies and regulators hope Discover Water will encourage customers to talk to their water companies and influence decisions on how their services are run.
Discover Water is a collaborative project. Led and funded by water companies, it has been delivered by an independent third party and overseen by a sector-wide group, including the sector’s regulators and consumer watchdog.
The information used on Discover Water is already separately published by water companies, Ofwat, Defra, Drinking Water Inspectorate, Environment Agency and the Consumer Council for Water.
The Discover Water website also provides general information about how water and sewerage services operate, including the processes undertaken to get water to and from our homes.
Michael Roberts, Chief Executive, Water UK said: “Households in England and Wales on average spend £389 a year on water and sewerage, so it is right that they should understand what they are getting for their money.
“This simple tool combines for the first time unbiased industry-level and company-by-company information on the issues that customers say matter to them. We hope it leads to more people getting involved in how their water and sewerage services are run.”