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Action taken against call connection company

We are warning our customers about call connection services on the internet which charge extortionate sums of money to call our customer contact centre.

Websites including are advertised on mobile search engines, offering premium-rate telephone numbers for consumers to call companies, including ourselves.

Our official telephone number is a local rate 0345 number, but some of our customers are unwittingly using the call connection service and being charged £6 for the privilege.

A spokeperson from Yorkshire Water’s legal department said: "We have lots of free ways that our customers can get in touch with us via our website. They can use live chat, request a free call back and choose a precise 10 minute slot that suits them or they can talk to us via Twitter and Facebook. If they do need to ring we have a local rate 0345 number to use. We object to these call connection service charges for a simple phone call to us which should be charged at a local rate." 

In April 2017, the Phone-paid Services Authority (PSA) issued a £645,000 fine to a similar call connection company called DK Call which charged customers £3.60 per minute to call well-known organisations such as Sky and HMRC.


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