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Bogus callers in Bradford spark warning from Yorkshire Water

Yorkshire Water is urging people in the Daisy Hill area of Bradford to look out for friends, family and neighbours who could be vulnerable to bogus callers.

The warning comes after two men attempted to enter two homes on Chellow Lane and Malvern Grove. The men were asking to gain access to the homes to take water quality tests due to supposed contamination in the area. Both incidents were reported to Yorkshire Water and the men left the homes without further issues.

In response, Yorkshire Water is encouraging people to sign up to its free password scheme which gives added protection and peace of mind that callers are genuine and not con-men.

Tom Underwood of Yorkshire Water said: “We know that unscrupulous people and opportunistic criminals can sometimes pretend to be from Yorkshire Water or similar companies and use this as an excuse to get into people’s homes.

“Joining our password scheme will ensure that con-men are easier to spot. It’s simple and free to sign up and set a password of your choice which any genuine Yorkshire Water employee or contractor will have access to. Even if you don’t have a password, our people will never mind being challenged about their authenticity and will happily wait while you call us to check.”

The password scheme works by enabling customers to register an agreed personal password with the company through a simple phone call. Then, whenever they receive a phone call or a visit to their property by someone claiming to be from Yorkshire Water, they should always ask for this password. 

If the visitor cannot provide them with their password, they should not under any circumstances let them into their property or continue with the phone call.

To sign up to Yorkshire Water's doorstep password scheme, simply contact 0800 1 38 78 78.  For more information and advice visit our Priority Services webpage.

To help further reduce the risk of becoming a victim of this crime, remember the following four steps:

·           LOCK all doors - even when you are at home

·           STOP before you open the door, ask them who they are 

·           CHAIN - always use a door chain or spy hole

·           NOT sure who they are? Don't open the door!


Always ask the caller for their identification, and check it, before letting them in. Test the phone number to see if it is authentic.

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