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Catchment Management

Yorkshire Water offers customers advice on how to cope with 'the beast from the east'

With temperatures plummeting across the county Yorkshire Water is once again offering advice on how to keep pipes from freezing and bursting.

Temperatures plunged well below zero overnight it is likely the 851 burst pipes already fixed by the Yorkshire Water team in the last three months is likely to increase over the coming weeks.

The firm is committed to reduce its leakage rate by a massive 40 per cent by 2025, bringing in up to 70 new leakage inspectors to add to the 200 already in place. Yorkshire Water is also embracing cutting edge technology such as drones and satellites to detect underground leaks.

Yorkshire Water’s Head of Service Delivery, Neil Dewis said: “It is extremely rare for temperatures to be this low this time of year and it is possible that pipes may freeze or burst.

“We want to help as much as possible, which is why we are trying to help vulnerable customers by providing those with frozen pipes, bottled water.

“We want to give customers lots of advice, so they are best prepared to deal with the conditions.”

Customers are advised to take the below simple steps to make their homes winter-ready:

· Protect all exposed pipe work, cisterns, tanks, taps and water meters in unheated areas with waterproof foam lagging or insulation

· Know where the stop tap is located at the property in case it needs to be turned off in an emergency. The main stop tap is usually found at the point where the pipe work enters the premises, often it is under the kitchen sink

· Make sure you keep a plumber’s number handy in case of an emergency

· Keep homes warm - set central heating on a low heat or a 24-hour constant setting. If you're going away on holiday tell a neighbour or friend so that they can check to make sure there have been no burst pipes

Customers can report a leak via our reporting tool. For information on vulnerable customers please visit our priority services webpage.

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