We’re key workers and we take our job to keep water flowing and toilets flushing really seriously. We want you to know that we’re always here if you need us.


We’re comfortable that the measures we’ve put in place allow us to continue to visit homes and businesses when we need to but some of the work we do has been temporarily paused to help reduce the risk of spreading the virus.

If we do need to visit you, our colleague will be wearing personal protective equipment (PPE) to make sure they protect themselves and you. They can still talk to you and explain what’s happening, but please do try to stay two metres away. Our colleagues will not be working if they, or anyone in their household, has symptoms of coronavirus.

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Worried about your bills?

We know it’s a challenging time for everyone at the moment. If you’re struggling financially, please get in touch with us so we can help. We have loads of different options available to help you with your bills.

Help to pay

Need some extra help?

Our priority services register is free to sign up to and helps us to know whether you need a little extra help from us.

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How we’re helping out with Covid-19 research

We're collecting sewage samples from our sites across Yorkshire to help with Covid-19 research. The researchers are testing the waste that goes down the drain or gets flushed away to see if they can find traces of the virus. If we can trace Covid-19 in sewage, we can find local hotspots. This data will help the government assess the risks and slow the spread of Covid-19.

The sewage is tested for Covid-19 particles, not the live virus. Studies have shown the chances of getting the virus from sewage is very low, but don’t worry, we’re following strict hygiene guidelines to make sure everyone is safe!

Our samples are being used in research projects run by the Environmental Agency (EA) as well as the Department of Environment, Food and Rural Affairs (DEFRA) and The University of Sheffield. By working together we hope we can get a better understanding of Covid and fight back against the virus.