Our policies towards the environment
Discover how we collect and treat waste water
Regulatory information and performance reports
Helping provide clean water to the world
Our plans for the future
Becoming more efficient and effective
Our corporate governance and company structure
Modern Slavery Act Transparency Statement
Find out more about our approach to tax
Find out more about supplying Yorkshire Water
Find out about investment in the Yorkshire region
Is Yorkshire Water right for you?
Latest Jobs and Apprenticeships
Selection process, Application tips
Our Graduate development programme
Our roles are focused on looking after the water environment and putting customers at the heart of everything we do.
Take a look below to find out more about the work we do as a Company and what life working for a water Company is really like.
Everyone has an idea of what a water company does. Here in Yorkshire we make sure that all 5.2 million people living in the region have clean safe drinking water on tap and their waste water taken away. But for us it’s so much more than this.
We are proud to work in one of the most beautiful parts of the country looking after enough pipes to go around the world; we care passionately about the environments and communities in which we work; we always look for new innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.
Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together - team work, creativity, enthusiasm and passion are inherent within our 3000 people who work 24/7, 365 days a year to keep Yorkshire flowing.
We are a business that has its eye on the future, planning ahead to look after Yorkshire’s water, today, tomorrow and always.
We treat everyone as per their needs and believe it's right to treat others with respect. This attitude is important when dealing with all of our stakeholders whether it is our customers, the environment, our suppliers or regulators or our families and everyone we work with.
We appreciate resourcefulness. Getting the best out of our resources and the situations that present themselves is a big part of our job.
We recognise that we will achieve more and add value through teamwork so this is an attribute that we feel is really important.
Personal leadership qualities are something we look for in everyone and if you continually strive for success you would be welcome here.
We aim to provide a quality of service which is significantly better than any other utility, and at a price which represents good value for money. This means we always strive to look for ways to do things even better.
When dealing with customers it is imperative that we deliver a great service and with passionate employees this shines through.
Around our website, you may have seen that we often say that the work we do is part of our Blueprint for Yorkshire, but what exactly does that mean?
We've created a new plan, a plan that we have called Blueprint. It’s making us challenge the way we do things. How we supply safe drinking water to a growing population and deal with waste water too. How we minimise our impact on the environment and continue to save water. How we keep customers' bills low, while still investing for the future. And how we do all this and still deliver the level of service you expect and value.
Blueprint is about being honest, keeping our promises and listening to all our customers. Find out more below about how our 25-year strategy, our five-year business plan and how our customers are helping to shape our future plans.
Discover more about our Blueprint for Yorkshire.
Find out in their own words how our Apprenticeship Scheme has worked out for two Yorkshire Water Apprentices.
“I started the Apprenticeship Scheme in September 2011 after finishing my A-levels. As an Apprentice at Yorkshire Water you get to experience a series of placements in your business area so you really understand how it functions. I learnt so much about the IT team and I was able to contribute new ideas as I was a fresh pair of eyes to the business. I also got the opportunity to attend a college course as part of my Apprenticeship, this gave me an advanced level of IT knowledge that I could put into practice in my role.
My experience on the apprentice scheme was brilliant; it really set me up for a role within Yorkshire Water, with a good understanding of how the company performs as a whole. As well as, a good understanding of myself; what my skills are, what I want to develop and how I work best.
Since leaving the scheme in September 2013, my initial role was Contract Coordinator on the Contract Management team. After being in this role for 6 months I was then successful in securing a Project Manager role, still within the Business Support Group. One of my placements during my apprenticeship was a 3 month placement on the project management team so I had gained experience in the role and I knew it was something I enjoyed doing. I am really enjoying the new challenges this role is giving me. I’m currently managing IT projects so the knowledge I gained throughout my apprenticeship is being put to use. I’m learning lots about project management such as stakeholder management, managing project finances, risks and issues, milestones and quality.
The highlight for me of being part of the Apprenticeship Scheme in Yorkshire Water was being part of a wider Apprentice group – it is great to have the support of other people in the same situation as you. I’ve also being fully supported by my other colleagues at Yorkshire Water they are really friendly and happy to help.
I’ve learnt so much during my Apprenticeship but some key learning for me was that you can’t be amazing at everything first time! The way I found out if I was good at something was to try it and sometimes that meant admitting I struggled or that it wasn’t really for me on most cases that is the best way to learn. The Apprenticeship scheme for me was both challenging and rewarding at the same time!!
My advice for new apprentices joining the company is to seek out work that challenges you as it really keeps you engaged. Also have the confidence to ask questions and be open to learning. This will help you get the most out of your apprenticeship and is the quickest way to gain confidence in what you are doing.”
“I started the apprentice scheme in September 2013 and it has been a great opportunity from the very start. I feel like I have accomplished a lot within my first year including a large variety of training courses to give me the relevant skills required to succeed within my role, this has included essential Health & Safety Courses such as confined space training, water hygiene and many more. This is alongside the college course that I am studying, a Diploma in Water Engineering this is providing me with detailed knowledge which I can then apply and develop within my day to day role.
I currently work within the Waste Water Networks team taking part in key tasks associated with the Waste Water Network Operator role. This involves checking that waste water pumping stations are running as they should be, checking pumps and other equipment, observing performance data through the computer systems and overseeing that the site has no problems or faults that need looking at. If any problems are found then jobs are raised for the other team members to assist or visit and carry out repair on the site. As part of my role I talk to many different people both from within the company and external to the business. Though my role is not directly linked to customer contacts I can often be approached by customers if they have an enquiry regarding Yorkshire Water. I will always try to find a way to help the customer whether it be finding a solution to the specific problem or just directing them to the correct area of the business so that their issue can be resolved quickly and efficiently. I also have contact with many service partners which Yorkshire Water use for large jobs such as sewer repairs or clearing blockages along the network. Throughout my apprenticeship I have been able to meet a variety of different managers and directors within the company including the Chief Executive, Richard Flint; which has both given me a wider knowledge of the company but also showed me how approachable and open the company is to all staff members and how important the apprentices are to the company.
A key challenge I have faced on the Apprenticeship Scheme is getting used to the technical areas of the role such as understanding how and why a pump works and what can cause it to fail so that I can then identify the possible problem and raise the correct job to allow it to be repaired. This knowledge has come with experience and training and the team I work with has been really helpful in building up my technical understanding. I work alongside some team members who have worked for the company for 32 years so their knowledge and experience is invaluable!!
The highlights of the Apprentice scheme so far would be studying for my Diploma in Water Engineering and working alongside the other apprentices. I really enjoy working for Yorkshire Water because it is full of opportunities to learn and there are endless possibilities. It is a company that I can see myself working with for a long time and I see this role as a career not just job.
My advice for new apprentices joining the company would be you need to be willing to learn and work hard. If you have these two things the knowledge and experience will follow very quickly and the job role becomes even more enjoyable and more fulfilling as the more you put into it the more you get out of it. It does not matter if you are straight out of college or not there is a variety of people on the current apprentice scheme but they all have a similar work ethic and they all get the most out of the job.”
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