How does it work?
Each year the Board of Kelda Group allocate a set amount, which is put into the Trust for the Trustees to make awards to deserving customers who have fallen into arrears with their water services charges
In order to receive monetary assistance, customers must make an formal application to the trust. Each application is then considered on a case by case basis, and the Trust will look to give priority to those who are in the greatest need.
Any monies/awards granted are paid onto the customer's account with Yorkshire Water (no cash is given directly to the customer).
Frequently Asked Questions
Q. How do I apply for help?
A. You can ring us on 0845 1 24 24 26 or contact us via email at
info@ywct.org.uk We will send you an application form, guidance notes and a freepost envelope. When filling in the application it is very important that you give us much information as possible about your circumstances. You will be required to send in proof of income and your priority debt arrears.
Q. What do you mean by multiple priority debt situation?
A. You should have water arrears and at least one other priority debt with could be for Rent, Mortgage, Council Tax, Gas, Electricity or Secured loan.
Q. How much will I get?
A. We decide how much to give you after looking at your application.
Q. How do you decide who to help?
A. We use the information you give us on your application form to decide who to help. We target those in the greatest need first.
Q. Can I apply every year?
A. No, if you receive an award from the Trust you cannot apply again for 2 years from that date. Even then you should not assume that you will automatically be successful again.
Q. Do you give private and personal details to other organisation?
A. All information is strictly confidential.
Q. How will I get any money you agree to give to me?
A. We will pay the money into your account with Yorkshire Water.
Q. Do I have to pay back any money you give me?
A . No.
