5 simple ways to get your home winter-ready
We've pulled together some top tips to help you prepare your house for the winter period. Watch our video to see what you can do get your home ready for winter and check out our
great offers on insulation products and other winter goodies.
Top winter tips
Top tips for dealing with a cold snap
If the cold weather hits and you find you've got frozen pipes and no water, follow our simple steps to defrost your pipes and get your water back on.
Tops tips for dealing with frozen pipes
Customers give us their advice for beating the winter weather
We've asked our customers for tips on how to beat the winter weather and how you can protect your homes. We've received some fantastic suggestions and you can find a selection of the ones that we considered to be the best here. If you have any ideas of your own, please send them through and you could win a great prize
More great winter advice
Which pipes are your responsibility
In the event that the cold weather causes a burst water pipe that affects your property you need to first identify where the leak is coming from and take the appropriate action.
The location of the leak will determine who has the responsibility for repairing it. As a general rule, we're normally responsible for all pipework to the boundary of the street where our water main is laid - this includes water mains, stop taps in the road or pavement and pipework between the main and the boundary of the street.
Whose pipe is it?
Reporting a leak
If you notice a leak coming from an area outside the boundary of your or another property please contact us straight away on 0800 57 35 53 or report it