Discoloured or cloudy water
Very occasionally, your water may be discoloured. This is most often caused by changes in flow or pressure which can leave iron and manganese sediments within the water pipes.
We understand that customers find this water unnappealing, so if you experience short-term discoloured water and you need water for drinking or cooking, please follow our advice:
- Run the tap which is fed first from your water supply for several minutes (this will usually be your kitchen tap).
- Fill a jug and leave it to stand until any sediment has settled to the bottom.
- Pour the clean water from the top of the jug for use.
Discoloured water resulting from iron and manganese deposits is unlikely to have any health implications.
Whilst your water is discoloured, don't run the hot tap or use dishwashers, washing machines or any appliances fed by your hot water supply.
Cloudy or milky water
Water can appear cloudy or milky if air mixes with the supply. If water containing air is allowed to stand for a few minutes in a glass, the water will clear from the bottom of the glass upwards as the air bubbles rise to the surface.
There's no risk to health associated with aerated water, it just looks different.
If your water is permanently cloudy or milky, or you're concerned, call us on
0845 1 24 24 24 and we'll arrange a visit.
