Yorkshire Water
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Customer Helpline
0345 1 24 24 24

Yorkshire Water
PO Box 52

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Customer services

We take great pride in our customer service, aiming to provide an outstanding quality of service, value for money and consider customers' points of views at all times.

If you're wanting to get in touch with us, learn more about our promises to you, see how we can provide a little extra help or find out more about our Asian language services then dip into the links below.

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Need to contact us?

Ask us a question, find out more about the latest incidents in your area, pass on a compliment or see how to make a complaint.

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Helping Hands

Our free service for customers who need extra help including the elderly and those with disabilities.

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Register for Helping Hands >

Code of Practice leaflets

Download our Code of Practice leaflets which set out the services we provide and our promises to you!

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Our service promises

With the help of our customers we've developed a suite of service promises. Take a look and see how well we're performing.

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See how we're doing >

Asian language

Access our services in Urdu.


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Fancy a spot of fishing? You'll be hooked when you find the best places to fish around our reservoirs.

Leisure - Fishing

Need help finding your water meter? Think you have low water pressure? Our 'how to' guides will help you out with those hard to solve problems!

How to Guides

An average rooftop collects about 85,000 litres of water every year! Find out about garden water butts.

Water Butts