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Your water services

homekit house pipework This section is packed with helpful advice about your drinking water and the waste water services we provide.

You can also see whether it's worth while installing a water meter; solve common water related problems around your home or simply see how to get in touch with us.

Choose a section

Customer services

See how you can contact us, learn more about our code of practice, or see how we can provide a little extra help.

Customer with bill and contact centre

Get in touch >

Got a problem

Your common problems solved - listen to our helpful audio guides or watch our bogus caller video.

New uniform

Solve your problem >

Considering a meter

All you need to know about water meters and how to apply for one.

Watermeter illustration

Find out more >

Drinking water

All you need to know about your water supply.

Your drinking water >

Waste water services

Clean water is only half the story - find out what we do with the water we take away from your home.

Wastewater illustration

More >

Online account services

Includes understanding and paying your bill, signing up for Direct Debit, submitting a meter reading or letting us know you've moved

Close up of water bill

Manage your account >

Services for property and construction

Find out how to connect to the water and sewerage network.

Services for property and construction

Find out more >

Flooding and pollution

Information about flooding responsibilities and what to do if flooding occurs

Flooding and pollution

Help with flooding >

Local improvements

See how we're spending £750 per household to improve our waste water treatment works and ensure your water is tip top.

Waste water treatment works

Local improvements >

Saving water is easy! A few simple steps can save you water and money! Find out how.

Gadget trial! Find out about our water efficient gadgets.

An average rooftop collects about 85,000 litres of water every year! Find out about garden water butts.