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Wrap up warm for winter

Snowy reservoir sceneThe last thing you need to add more misery to a really cold snap is burst pipes. They're costly to put right, not to mention the mess and the hassle!  Read our tops tips for protecting your home and getting your water running if your pipes freeze.

Protecting your pipes

Wrap up warm

We all need to get cosy and add some extra layers for the winter weather and so do our pipes. Wrap all pipework, cisterns and tanks in unheated areas like lofts, roofs, outbuildings and garages with insulation. Use good quality waterproof foam lagging that meets the requirements of British Standard 6700 and Water Supply Regulations - you can usually get it at your local DIY store or plumbers merchants.

Keep the heat on

Keep your home heated during a very cold snap - set your timer to constant or 24 hours and use your thermostat to maintain some warmth through the night and while you're out.

Stop tap imageGet to know your stop taps

Find and label all stop taps and valves - you'll need to turn them off quickly if there's a burst. Check regularly that they're working. The main stop tap is often found under the kitchen sink.

Do you know where your stop tap is? Request a free stop tap tag for your home.

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Draining down

Even the best insulation won't stop pipes from freezing when frosty conditions won't let up. So during a really frosty period isolate and drain down external pipework, outside taps, and exposed plumbing. Once you've protected your home from frost make a nice cuppa in the knowledge you can stay chilled out when Jack Frost bites!

As a homeowner you are generally responsible for your water supply pipe - the pipe that brings fresh water into your home from the street boundary.  We'll usually repair your external water supply pipe free of charge if you've got a problem. However, this is not an emergency service and other terms and conditions apply.

Dealing with frozen pipesHouse image with frost

Don't panic - just follow these steps to minimise damage and get everything back to normal:

Freeze!

Damage to pipes occurs when they become frozen, but you're only going to notice when the water in the pipe thaws. So, if a pipe is frozen isolate the affected area by closing your stoptap.

Start running!

When your pipes begin to thaw, run your taps into sink basins and baths to drain the plumbing system. This should reduce damage caused by water escaping from a burst pipe.

Warning

After freezing has occurred in pipes there's a risk of a burst if heat is applied suddenly. Don't switch on water heating appliances including boilers and immersion heaters until you're sure the system has thawed out. Reheat the building using gas, solid fuel or electric heaters that are unconnected with the plumbing or central heating system. Don't try to thaw pipes using a naked flame. A hairdryer can be used to direct heat onto frozen pipes, but take care, the pipe may burst as it thaws and spray water. Thaw the pipe at the end nearest the tap first.

Resuming normal service

Once the plumbing has thawed and there's no leaks, stop running the taps and slowly open the stoptap. Check the plumbing system for leaks once it's under pressure and, only when you're satisfied all systems are thawed, switch on water heating appliances. If you notice a leak, isolate the affected pipe by closing the stoptap, then call a plumber. If you want to find an approved plumber, use the Chartered Institute of Plumbing and Heating Engineering's website.

Listen to our audio guide for help protecting your pipes this winter.

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Related information

Chartered Insitute of Plumbing and Heating Engineering's website

This website allows you to search for registered plumbers in your area who have recognised qualifications and extensive experience

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