Find out more about cookies and how we use them.
0845 1 24 24 24
PO Box 52
What we do
Giving something back
Building community relations
Achievements and awards
WaterAid Poetry Competition
Our investment plans
Code of ethics
Land property and planning
About our land and property
Current and recent projects
Aire Valley Leeds
Centurion Park York
Foss Island York
George Street Bradford
Turnberry Park Leeds
Home Farm Esholt
Mid Point Bradford
Property for sale or to let
Land use planning
Land and property to let
Land and property for sale
Food and Drink Pitches
Working on private land
How we are doing
Building a trusted company
Reports and accounts
Innovation challenges and collaborations
Products and services
Bill analysis and verification
Leak detection and repair
Short supply leakage detection
Find and fix
Water saving devices
Carbon cost of water
Complying with regulations
Trade effluent consents
Retail competition for the water industry
Getting to know your business
Latest business news
Helping local council go green
Commitment to environment
New website up and running
Every little helps
Keeping your business in order
A Day In The Life
Students Campus Goes Green
Emergency Services Kept Flowin
Out of sight out of mind
Dont let the big chill bite
Have you got a big fat problem
Fran Winter A Day In The Life
You and Yorkshire Water
Application hints and tips
Our apprenticeship programme
Through our eyes
One Million Green Fingers
Science 4 U
Carmel Parry Blog
Working with Yorkshire Water
Celebrating our success
Rewards and lifestyle
Our recruitment process
Hints and tips
Education and learning
The water cycle
Water and health
How we treat your water
Environmental Visitor Centre
LOtC Quality Badge
WaterAid teacher resources
The Green Classroom
Biodiversity action plan
River restoration programme
Cudworth Dyke restoration project
Beaver Dyke decomissioning
How we perform
Managing water resources
Preplanning sewerage enquiry
Building over or near a sewer
Closing a sewer
New water connections
Apply for a water connection
Planning a development
Emergency cover by HomeServe
In your area
Great Yorkshire freebies
Priority services for customers with additional needs
Guard against bogus callers
Walks and leisure
Gulls rule the roost
Keep our sewers healthy
Bats A Myth This Halloween
Parrots Of The Pine Forest
Rare Newt Gives Thumbs Up
New Rishworth Moor Walk
Owls of protest
Tophill Low Nature Reserve
Tophill Low blog
Tophill Low video
Days out in Yorkshire
Free walk packs
Water parks byelaws
Activities for children
Triathlon training tips
Making a payment
How to pay your bill
Sign up for Direct Debit
What is Direct Debit
Pay your water bill online
Help with your bill
How does it work
Who is eligible
Request a copy of your bill
Surface water drainage charges
Save water and money
Free water saving pack and top tips
Top water saving tips
Shower head giveaway
Water saving rules
Water saving pack terms
Water butts and water saving plants
Water and energy calculator
How we are saving water
Your water services
Drinking water quality
Drinking water standards
Whats in your water
Whats wrong with my water
Tips for top quality water
Asian language services
A few ways we are helping customers
Applying for a water meter
Water meter calculator
Reading your water meter
Submit a water meter reading
Understanding water meters
Help guides and advice
Discoloured or cloudy water
Flood warning and advice
Improving waste water services
Investing in Hull
Investing in Keighley
Investing in Wakefield
Hull and Saltend news
Beverley waste water treatment works
Securing our reservoirs
Investment at Butterley reservoir
Investment at Deanhead reservoir
Investment at Bramley
Investment at Leeshaw Reservoir
Investment at Eccup Reservoir
Investment at Beaver Dyke Reservoir
Improving Yorkshires water supply
Lead pipe replacement
Cleaning our rivers
Mexborough Swinton WWTW
Cleaner beaches and bathing waters
What are we doing
Why a partnership approach
Why are we doing this
Win a camera
Managing storm water
Reducing flooding to homes
Bradford Investment at Bradford Moor
Bradford Investment at Bradford Road
Derbyshire Investment at Eckington
Hull Investment at Bransholme
Hull Investment at Goole
Leeds Investment at Lofthouse
Wetherby Investment at Micklethwaite
Leeds Investment at Morley
York Investment at Portland Street
Ossett Investment on Manor Road
Investing in Doncaster
Waste water and sewerage
Treating waste water
Sustainable Drainage Systems
Are you winter ready
5 simple ways to get winter ready
What to do with a frozen pipe
Other ways to get winter ready
Advice for businesses and schools
Advice for farmers
Dealing with burst pipes
Hygiene and health advice
Investment in Yorkshire
North Yorkshire ripple
East Riding and Hull ripple
West Yorkshire ripple
South Yorkshire ripple
Whats happening next
Terms and Conditions
Name that tune
Thanks page for what do you flush away
Striking the right balance
North Yorkshire investment
South Yorkshire investment
West Yorkshire investment
ERYC and Hull investment
Bathing water quality
Excellent Conference November 2010
Dye ing to be different
Meet the team
Integrated water management
Protecting vulnerable customers
Water as a precious resource
Influencing our environmental performance
What is happening in your constituency
Read our white paper online
The private to public sewer transfer
Bath robe rules
Message board thanks
Where your money goes
Tiptop tap water
Why Edna and Mary
Thriftiest Granny Competition
Round the U Bend competition
Top 5 ways we offer value for money
Watch our disaster movies
Dirty donts and definite dos
Focus on Beeston
Proactive surveys in Bradford
Halifax case study
Advice for new parents
Wet wipe wisdom and nappy know how
Doing the dirty facts
How do you use wet wipes
How to unblock a drain
Doing the dirty trial
Product trial terms and conditions
Follow us on:
© Copyright of Yorkshire Water 2014
Please help us by answering some simple questions
We'd like to know what you think
Please tell us how satisfied or dissatisfied you are with services your Account Manager provides in the following areas
Frequency of contact
Timely provision of information
Working in partnership with you
Taking agreed actions
In view of your responses, if there are any areas where your Account Manager has fallen below your expectations, please let us know how we could improve our service
What else could we do to improve our services to you?
Account Manager name
Have you always been aware that putting fat, oil or grease down your sink could cause your pipes to become blocked?
Prior to our campaign, did you think that putting baby wipes, make-up wipes, cotton buds, sanitary items or nappies down your toilet could cause your toilet to become blocked?
Before you heard about our campaign, did you realise the extent of the damage you could cause to your home by putting items like fats, oil, grease, nappies, wipes etc down your sinks and toilets?
Has the information in our campaign prompted you to change your behaviour?
Will you be ordering a FREE Fat Cake making kit?
If you have any other feedback about the campaign or if you have any ideas about what could make it more successful please state them below
Thinking about the level of service we provide how would you rate your satisfaction?
Please explain the reasons for your previous answer
Have you used our website within the last 12 months?
Why did you visit our website?
Please enter your name and email
Mince pie and Christmas cake crumbs are a great source of food for birds, though on average, how many mince pies does the average person consume during the Christmas period?
Yorkshire folk love their turkeys! But approximately how many turkeys are eaten each Christmas?
Which Christmas bird do you believe has the highest percentage of calories as fat?
Fill in your favourite coastline
What is your age bracket?
Where do you holiday?
How many days does a typical holiday consist of for you?
Have you reduced the length of your holidays in recent years?
If so, why?
Have you ever been to the Yorkshire coast/seaside?
Have you ever been to the seaside in England?
How many times have you been to an English coastal resort in the last 12 months?
Have you ever swum in the sea at an English coastal resort?
Have you ever stepped foot on an English pier?
Have you ever built a sand castle?
Have you ever tried candy floss?
Have you ever eaten a stick of rock?
Given the choice, which coastline most appeals to you out of the following?
What word or phrase comes to mind when you think of the Yorkshire coast?
Where did your hear or see our Wrap Up campaign?
Which of the following prompted you to visit our website to find out more about our Wrap Up campaign?
Thanks for taking the time to complete our survey. Please continue to read the advice on this page to help you fight the freeze this winter.
Let us know what you think about our Contact us page
Contact us survey 2011
Why did you visit our Contact us page?
What did you do first when you visited our contact us page?
Did you get what you wanted from this page?
What did/will you do after visiting this page?
Please can you briefly explain why you gave the previous answer?
Thanks for taking the time to complete our survey. Your views will really help us improve this page.
Customer Panel - May 2012
Do you think our complaints procedure is easy to follow?
Is there anything we can do to improve our complaints procedure?
Would you be interested in seeing more about our service promises?
Would you find information about our service promises and performance useful?
Is there anything else you'd like to see on our service promises page?
Please enter your full name below
Please enter your email address below
Please let us know your full address so we can send you your vouchers
How many packets of wipes do you use per week?
How do you dispose of used wipes?
What do you use wipes for?
Customer Site Satisfaction Survey
What do you think of the site?
b. Did you find what you were looking for?
Have you any suggestions for how the site could be improved?
Customer Website Feedback
What do you think of the website?
Have you found it easy to navigate?
Have you any suggestions for how we can improve the site?
what do you think?
A few questions about how you use water...
Do you think you use more water than you need to?
What do you consider to be essential use of water e.g. drinking?
What do you consider to be non essential use of water e.g. washing the car, washing windows?
Whose responsibility is it to save water?
Your email address (so we can send you your e-voucher)
Customer Service Promise - tell us
How can we improve our service?
Which of the following items do you think are okay to flush down the toilet?
Do you put fat, oil, grease or food waste down your sink?
Do you know that putting fats, oils or grease down the sink could cause your property to flood?
If you were to recycle your used cooking fat, oil or grease what would make it easier for you to do this?
Do you think manufacturers could highlight how to dispose of items clearer on their packaging?
what is the Worlds fattest bird
Please let us know where you saw or heard about our Wrap Up campaign
Where did you see or hear about our Wrap Up campaign?
Thanks for taking the time to complete our survey. Please continue to read our advice to help you fight the freeze this winter
Please answer two simple questions and help us improve our careers information
Thank you for taking the time to answer our questions!
Manage your bills online