Striking the right balance for Yorkshire

Our regulator Ofwat has now received our draft business plan for 2010-2015.

Our approach in developing our draft business plan has been to 'strike the right balance'.  This means we've taken into account the views of our customers and stakeholders and taken into account;

• Customer prices
• Customer service
• Investor returns
• The environment
• Improving our works and pipes to provide a better service to customers

We've proposed spending £1.9bn to upgrade Yorkshire's water and sewerage network, tackling the issues which customers have told us are the top priorities.  This will include:

• Maintaining high standards of service and water quality
• Reducing the number of properties that experience internal sewer flooding
• Continuing to ensure that people in Yorkshire have a secure supply of drinking water
• Minimising pollution incidents and delivering improvements to rivers and beaches

Proposed price rises

What happens next?

We're now consulting customers and other stakeholders about our plans and awaiting comments back from Ofwat.  We'll then respond to the feedback and submit our final plans in April 2009.  Ofwat will give us a 'draft determination' in July, which we'll have the opportunity to respond to before the final plan is set by Ofwat in November 2009.  The prices will come into effect in April 2010 and this will also see the start of our agreed investments to provide a better service.

We'd like to hear from you - click here to comment on our plans

Click here to read a summary of our Draft Business Plan submission to Ofwat.