Understanding how water metering works
Our meters record in cubic metres and measure how much water we've supplied to your home.
This means that when you receive your bill, you pay for the amount of water you've used, plus standing charges and sewerage charges. Charges will normally start from the date we install the meter, and we'll credit or refund any overpayments you've made against your non metered charges.
What to do if you think you've got a leak
If you think you might have a leak you can turn investigator and check whether you're using or losing water. Download our booklet for 5 easy steps to check!
A practical guide to water consumption - are you using it or losing it?
(898kb)
To find out more about water supply pipes, your responsibilities and how we might be able to help, download a copy of our supply pipe policy.
Download Responsibility for pipework leaflet
(412kb)
