Cookies are very small text files which are stored on your PC, laptop, mobile phone or tablet when you visit a website.

We use cookies to make our website easier to use and give you access to the full range of online services we provide.

Here are some examples of how cookies are used across our site and what they will enable you to do.

Find out more about our cookies

Cookies will be used to:

Cookies wont be used to:

Remember your postcode when searching our In Your Area section

Remember how far you are through an online transaction i.e. pay your bill, providing a meter reading

Allow you to share pages with social networks like Google+ and Facebook

Make sure you're secure when logged into our online billing area

Offer live chat support

Analyse visitor statistics to improve our website

Send information to other websites so that advertising is more relevant to you

Remember your log in details

Improve overall performance of the website