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Yorkshire Water
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Customer Helpline
0345 1 24 24 24

 

Yorkshire Water
PO Box 52
Bradford
BD3 7YD

 

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Home / About us / What we do

What we doWhat we do

We manage the collection, treatment and distribution of water in Yorkshire, supplying around 1.24 billion litres of drinking water each day - that's a lot of water.

At the same time we also collect, treat and dispose of about one billion litres of waste water safely back into the environment.

To do this we operate more than 700 water and sewage treatment works and 120 reservoirs. We look after 62,000 miles of water and sewerage mains - enough pipework to circulate the earth!

Our job is to keep the pipes in good working order and continually improve them. We're currently spending around £750 per household to maintain and upgrade our pipes and works to reduce the risk of bursts, low water pressure, incidents of discolouration, sewer flooding and odour problems - click here to read about our investment plan .

We use water from reservoirs, rivers and boreholes and have a unique water grid system which allows us to move water around Yorkshire to where it's needed most.Children playing on a beach

But we're about much more than just water and sewerage services. We're one of Yorkshire's largest landowners and have opened a lot of our land for our customers to enjoy. Visit the recreation section to find out more about the places you can visit and download walks, cycle and horseriding routes, as well as podcasts and activities for kids .

As one of Yorkshire's biggest companies we work closely with local communities. Through our latest community campaign  'Hands Up' we're creating sustainable gardens and allotments in primary schools across Yorkshire.

Our vision is "Taking responsibility for the water environment for good". This is to create a common vision that covers all that we do across the whole of the Kelda Group.

We have also developed five supporting 'values' which help us to shape the way we behave and make decisions on our way towards this vision.  These values are:

  • We pull together - We work together for a shared vision
  • We plan ahead - We look beyond today's challenges to create tomorrow's solutions
  • We can't do this on our own - We recognise that strong relationships will help us build a better future.
  • We think outside the pipes - We think and act creatively
  • We all make a difference - Each one of us plays an important part in achieving our vision.

We're part of the Kelda Group, visit their website to find out about the group and view financial reports.

Interesting facts

We provide enough water each day to give everyone on the planet a glass

We maintain enough pipework to circle the earth

We're currently investing £750 per household

Related Information

Our investment plans 

Read about our current and future investment plans.

 

Find us

See the location of our key offices.

Need help finding your water meter? Think you have low water pressure? Our 'how to' guides will help you out with those hard to solve problems!

How to Guides

Saving water is easy! A few simple steps can save you water and money! Find out how.

Water Conservation

We're serious about enhancing Yorkshire's environment. Find out what we're doing.

Environment